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FREQUENTLY ASKED QUESTIONS

  • What is your jewelry made of?
    Majority of RAYLA's jewelry is made of Zinc Alloy
  • How do you help the community?
    We would love to be able to help as much as we could, and so, 20% of our proceeds will be donated to charity. We are also launching more eco friendly packaging for our items soon.
  • How do I clean my necklace?
    We recommend you wipe the piece with soft cotton cloth after wearing it to rid of oil on the necklace which can cause it to tarnish faster. Zinc alloy reacts with oil and oxygen which will eventually tarnish. In case this happens, here are a few things you can do to bring your order back to the way it was: 1. If the tarnish isn't too pervasive take about 2 tablespoons of baking soda and adds drops of lemon juice. Take a soft toothbrush and scrub your jewelry with the paste gently. Let it sit in the paste for about 30 minutes and then rinse it with water and dry it thoroughly. 2. If the piece is still tarnished, place your jewelry in vinegar to soak for 30-60 minutes.Then, scrub it with a soft toothbrush, and rinse it with water. This cleaning method is more aggressive and may leave the jewelry signs - until the patina rebuilds.
  • Where do you deliver?
    As of now, we only ship within the Philippines.
  • My order isn't here yet. What do I do?
    We're sorry to know that shipping is taking longer that is should. Please send us an email along with your order number so that we may help you. shoprayla@gmail.com
  • Do you offer free shipping?
    Yes! We do free shipping for a minimum spend. Metro Manila & Rizal: Php 500 & above Cavite: Php 600 & above Provincial: Php 1000 & above
  • How much is your shipping fee?
    Delivery charge depends on where the buyer is located. All orders will be shipped through Fastrack Courier. Fees are as follows: * Covered areas for Cavite & Rizal: *Angono Not Covered Areas: Sunflower Subd., Thunderbird Resort *Antipolo Not Covered Areas: San Luis, San Jose, Rigles, Bosoboso, Prayer Mountain, Solid Cement, Villa Consolacion, Inarawan PH2, 3 & 4
  • How long before I get my order?
    After payment, allow 1-2 days for processing. After processing period, shipping may take 1-3 days to deliver in Metro Manila 2-5 days to deliver in Greater Metro Manila; and 2-10 days to deliver in Provincial Areas
  • Where is my order?
    Visit https://zoomcourier.ph/ and type in your tracking number to trace your package
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